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Use our knowledge and experience to increase your cash flow and optimize the efficiency of your practice.
To learn more call us at 1-800-524-2554



Send questions or comments to the CEO at drichard@ppmcbilling.com


Donald L. Richard
Chairman and Chief Executive Officer

Mr. Richard founded PPMC in December 1995 and has since served in the capacity of Chairman of the Board and Chief Executive Officer. Previously, he was the founder and CEO of Medical Management of New England (MMNE). During his tenure with MMNE, the company grew to become the largest medical billing company in the Northeast. His responsibilities were to oversee the overall financial, development, and operational systems within MMNE. He has assumed these same duties on behalf of PPMC. Since leaving MMNE in 1993 (upon acquisition of MMNE by Medaphis Physician Services - now Per-Se' Technologies), Mr. Richard has also been providing consulting and financial planning services.
Leo M. Beliveau, MBA
Vice President and Chief Operating Officer

Mr. Beliveau has extensive experience in providing accounts receivable and practice management services to physician practices. His prior experience was derived between 1989 and 1995 through employment with Medaphis Physician Services (previously known as Medical Management of New England and Medical Management Information Systems) where he served in the capacity of Director of Practice Management for physician clients in Maine, New Hampshire and Massachusetts. Since joining PPMC in April 1996, Mr. Beliveau has continued to provide accounts receivable and practice management services to physician practices in addition to providing oversight of PPMC's operations. Mr. Beliveau is a member of the Radiology Business Managers Association.
Dianne D. Boucher
Director of Operations

Mrs. Boucher brings proven excellence in physician practice bookkeeping and accounts receivable supervision to the PPMC management team. Mrs. Boucher has previously served a cumulative 12 years with Medical Management of New England and Medaphis Physician Services. Mrs. Boucher joined PPMC in January 1996 and is providing ongoing management of clerical personnel, computer systems, and third party claims issues.
Michelle L. Gustwick, MBA
Senior Practice Manager

Ms. Gustwick joined PPMC in 2001 with five years of prior experience in hospital based physician practice and accounts receivable management. Ms. Gustwick joined PPMC from Per-Se' Technologies, formerly Medaphis Physician Services Corporation, where she provided practice and operations management. Prior to this, she was the Medical Staff Coordinator at St. Mary's Regional Medical Center where she provided physician recruitment services. Ms. Gustwick is providing practice management and accounts receivable management services to PPMC clients. Michelle is a member of the Medical Group Management Association.
Shena M. Betts, CPC, RCC
Compliance Coordinator

Mrs. Betts first joined PPMC in 1997 from Medaphis Physician Services where she obtained four years of experience in medical billing and accounts receivable supervision. Since joining PPMC, Mrs. Betts has become a Certified Professional Coder as well as a Radiology Certified Coder. She supervises the coding department, provides coding and documentation education and conducts coding and billing audits.
  Frank G. DeWolfe Jr.
Practice Manager

Mr. DeWolfe previously served as the controller of Talk America, a product marketing company specializing in the direct to consumer distribution of health and wellness supplements. He managed the day to day finance and accounting operations from 1994 to 1999. Mr. DeWolfe incorporates his diverse business management experiences and take-charge approach in assisting our clients with all their business management needs.

In the fall of 1999 Mr. DeWolfe and partners created a new start up company that provided turn key sales, marketing and distribution services to the direct response industry. As director of operations Mr. DeWolfe managed new business development, client services and all the operational departments for AdvanceTel Direct. After substantial growth the company was sold to a private investment company. After serving out his employment contract in 2005 he traveled frequently to Los Angeles and Las Vegas as a business consultant specializing in operational improvement and financial planning.

Since joining PPMC in November of 2005, Mr. DeWolfe has continued to utilize his diverse business operations, accounting, and marketing experience to assist PPMC clients in the management of their practices.

  Timothy R. Whetstine, MBA
Practice Manager

Mr. Whetstine brings a diverse healthcare background to PPMC with over 12 years of operational experience in the industry. He served in management roles at Texas Tech University and The University of Oklahoma Health Sciences Centers in Lubbock, Texas and Oklahoma City, respectively; leading radiology, neurology, orthopedic, otolaryngology, and urology clinic practices. Also during his tenure at The University of Oklahoma, he served as a business manager in the Anesthesiology Department and was able to garner invaluable information of this unique specialty.

Mr. Whetstine previously served as a Director of Operations with McKesson Corporation, where he further sharpened his revenue cycle management skills and broadened his knowledge base of billing operations. He knows healthcare from the front end clinic practice to back end billing, crossing the gamut of most clinical service lines.

Mr. Whetstine comes with excellent negotiating skills, possesses strong customer service relations, clinic management expertise, building project experience, and excellent communication skills to assist us in better service to our clients and staff. His military background is solid in organizational structure and discipline, which benefits our current operations and will facilitate future success as we expand our business enterprise.

Supervisors, Billing Clerks, and Billing Representatives

PPMC is fortunate to have over 60 employees with varied experience in medical billing, hospital administration, physician office management, and general business administration. PPMC's employees are skilled, knowledgeable, and courteous in the execution of their medical billing duties.